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Round-the-clock customer advisory services Company provides 24 hours a day, 365 days of round-the-clock customer advisory service, if you have any question in use process, you are always welcome to call our service hotline 0571-87654321, our staff will provide you with an orderly, substantial and efficient service support. Considerate door-to-door service Companies across the country have established their own sales and service network, when you encounter the purchased product fails, the company will always specify local after-sales service center or product agents, distributors, get in touch with you, in a timely manner to provide door-to-door service, help you solve the trouble back at home. Repair the fault emergency response within 4 hours and 72 hours After received your service request, company staff will make emergency response within 4 hours, and contact you by telephone, reply the solution, inform your local after-sales service service personnel door-to-door to provide the service, commitment within 72 hours to repair the fault. If there is no company designated by the local service agencies, ask you to give to increase the traveling time, appear special circumstances, we will take the initiative to negotiate with you, until a complete solution. Paid services When you encounter a random install software (software can be download on the net) or machine doesn't work, in your buyers within 15 days after the seller has the responsibility to provide you with free software consulting services or free for you to return to the factory. Buyers beyond 15 days or you can buy machine has more than warranty problems outside the scope of free warranty, you can choose paid services. Company specified all after-sales service center can provide paid services, the charge standard listed in the following table, the specific terms and conditions, please consult the company designated after-sales service center. Such as the national laws and regulations, will be subject to the provisions of the state laws and regulations. In order to you can get a higher level of maintenance of equipment, you can with the local company sign maintenance agreement after-sales service center, service center engineers will be according to the actual situation of the equipment you use, make regular or irregular on-site maintenance and timely provide related hardware and software version upgrade and renew equipment and related services.